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Get Expert Support From Our Team

We're here to help you succeed with Prompt Curate. Whether you need technical support, sales inquiries, or partnership discussions, our team is ready to assist.

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Prefer email? Contact us directly at support@promptcurate.com

Frequently Asked Questions

Quick answers to common questions

What's your typical response time?

Most inquiries receive a response within 24 hours. Technical support issues are typically addressed within 1-6 hours during business hours (9 AM - 6 PM UTC).

Do you offer phone support?

We currently offer email-based support only. This allows us to provide detailed, documented responses and maintain consistent quality across all inquiries. Enterprise plan customers may request scheduled calls.

How do I report a bug or issue?

Please use the contact form above and select "Technical Support". Include as much detail as possible: steps to reproduce, error messages, screenshots, and your browser/device information.

Can I request a feature or suggest improvements?

Absolutely! We welcome all feedback. Please use the contact form and select "Product Feedback". The more details you can provide about your use case and desired outcome, the better.

What information should I include in my support request?

For faster resolution, include: your account email, browser/device details, exact error messages, steps to reproduce the issue, and any relevant screenshots or screen recordings.

What are your business hours for support?

Our support team operates from 9 AM to 6 PM UTC, Monday through Friday. We monitor urgent issues outside these hours, but non-urgent inquiries may take longer to respond to during weekends and holidays.